As a security precaution, please avoid including sensitive information in email correspondence. I'm glad you had such a positive experience as a new customer. I recently created an Ally Bank account and I would prefer to not sit for hours while calling the bank. Ally and Capital One 360 are both strong options, but your specific needs should dictate which bank you choose. 24/7 customer service. Higher fees. Customer service is available to you by telephone, live chat and email 24 hours per day, seven days per week. Anyways, it turns out I had opened an account with them years ago and so my account was locked because it hasn't been touched in years. Power 2019 Direct Banking Satisfaction Study. Secure Email. ALLY took "VERBALLY" the Registration expiration date of 4/2014, they verbally told me the change made in their system!! I really wanted to give them a glowing review in that survey but because I cant I decided to do it here. If you like Ally, check out EverBank! Hot New Top Rising. As a customer for the past few years however, I have had a poor experience. Mail. 1-877-247-2559. I think … Fewer savings tools. I will not recommend them to anyone. Press J to jump to the feed. card classic compact. Name. ALLY would NOT fax, email or mail … Ally Bank received a 5 out of 5 rating in the latest J.D. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Call. Ally Bank is a Member FDIC and Equal Housing Lender, NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. If you combine an Ally Bank account with an Ally Invest account, you could have a one-stop-shop for all of your money needs. Reply. Ally Bank Customer Care P.O. Ally Bank offers high interest on their Savings account. Transfers eligible for next-day delivery between Ally Bank and non … I bank with Schwab, Fidelity, Vanguard, NFCU, USAA, T.Rowe, BOA, Chase, Citi, and PSECU. I called their 24/7 support line before work earlier and talked to a representative that was very easy to understand and very helpful and he had my issues fixed in an 8 minute call that includes listening through a couple menus and a short hold time. … You may also be interested in comparing Ally Bank or CIT Bank. As Ally bank customer service was very rude, discourteous, incompetent, disrespectful, and dishonest. About Ally Bank Ally Bank is an online-only financial institution that considers itself an alternative to traditional brick-and-mortar banks. To make up for this, Ally has an easily navigable website and almost 24/7 customer service availability over the phone. Tools & Resources - 8. Hot. Ally Bank vs CIT Bank. There’s not an obvious connection between gaming and banking, but since pretty much everyone needs a bank, this isn’t as much of a stretch as it seems at first. Hot New Top. Even better since I can do it from the comfort of my own home - Love it!” ... , personal lending and mortgage products and services. The online bank has long been recognized for its killer customer service and for good reason. I've never had a bank do this before and its VERY sketchy. As we mentioned, Ally Bank operates completely online at ally.com. Ally Bank is a Member FDIC and Equal Housing Lender , NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Press question mark to learn the rest of the keyboard shortcuts. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Ally Bank’s Customer Service . Ally bank has great customer service. Ally Bank offers good interest rates and no account minimums. I'd been using Ally's bill pay feature to pay our kids' preschool each month and, until last October, everything had been going smoothly. What’s more, Ally Bank offers phone support 24/7, and you can see your estimated wait time before calling (so you can decide … More interest-bearing accounts. With the ATM fee rebates, commission free trading, and awesome customer service; I've been moving more and more business to them. Ally Bank customer service and experience. Driven to the online … New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. I mean I have very little experience with them but if they continue as they started, I'll probably never switch banks. I receive better customer service from Ally than I do my local bank. Customer Service - 10. All told, Ally has more than 7,000 employees and more than $70 billion in customer deposits. Here’s an example from Ally Bank, which promoted this post in a PlayStation subreddit. Contact customer service any time, any day of the week. 0. So I decided to open an Ally account recently because I've been using Bluebird through American Express as a bank for a while now and it just wasn't cutting it. Also, Ally may know that a lot of their account owners are within a certain age range, making the video game audience a great target for their Reddit … In short: Ally Bank's customer service is outstanding. Or my browsers are messed up. Cons. Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence. Join. Asset Allocation - 7.5 . Other. Let me preface by saying that I've been a customer for 10 years now and this is the first issue I've had, but it was a doozy! She came back 5 minutes later saying she submitted the request and it's a good chance my account will be … I *regularly* have to check up on them to make sure that it is still being processed. My issue was having an inactive account with them that needed to have the security updated because they've changed how they do it since I opened the account years ago. Worse mobile app. At Ally Bank, "Customer Service" Means Making Things Worse. It gives me confidence moving forward with them. I recently created an Ally Bank account and I would prefer to not sit for hours while calling the bank. Tags: customer complaint customer centricity agent experience Brian Cantor 04/01/2013 For leading organizations, the customer service interaction is a mulligan. (1st call connected to the Phillippines, asked for Supervisor, was given supervisor in Phillipines. Unfortunately he said there would be a survey after the call but the call ended immediately. Hearing Impaired: 1-877-320-2559. Ally Bank vs Discover Bank; Ally Bank vs CIT Bank; Ally Bank vs Marcus; Ally Bank Routing Number . You can link up to 20 external accounts to your Ally account. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. Am I supposed to have gotten my username and pw somewhere?   Customers particularly like Ally’s account opening experience, as well as the products and fee structure. Transferred my loan to my local Key Bank and paid off 38k price of the car. It is an opportunity to improve customer sentiment after a poor experience. They kept on charging me penalties depite I made 2 and 3 payments together to compensate. They tend to take forever to process forms or get things done. It also offers interest checking and multiple CD options, including No Penalty and Raise Your Rate CDs. Reply. Ally Bank is a solid online bank with a great user-friendly website and customer service. Programs, rates and terms and conditions are subject to … Ally Bank. I changed my direct deposit, now it goes to a different debit card separate from Ally bank. Ally Bank earns high marks for customer service, taking second place in the 2019 J.D. Users can make unlimited ATM withdrawals at any one of 43,000+ Allpoint ® ATMs for free. I travel internationally a lot for work and they’re helpful even in the middle of the night when I have questions about using my debit card in some foreign country. Ally Bank makes it easy (and affordable) to access your savings. This means you never have to wait in line at a branch, file paper statements or wait to access your funds. I wouldn't recommend them as a bank unless you're making a lot of cash transactions that you want to deposit. Learn the benefits (and drawbacks) here. I had Ally to finance a vehicle. After calling ALLY Customer Service, you cannot speak to ANYONE in the leasing department. Also worth noting, I looked at the statements (which stopped years ago) and noticed there were actually overdraw fees that wouldn't have been possible since I never used the account, but they were actually taken care of without me having to say anything long before the account was closed. So I decided to open an Ally account recently because I've been using Bluebird through American Express as a bank for a while now and it just wasn't cutting it. Outside the U.S.: +1-757-247-2559. I wouldn't recommend them as a bank unless you're making a lot of cash transactions that you want to deposit. I called customer service and the outsourced firm kept giving me this speel about my payment being due on the 27th and it was late 38 days. Ally Bank accounts: Online transfers between Ally Bank accounts are immediate. More than once, I have been told I filled a form incorrectly, only to find that I did (seems they can't read their own instructions). USA no different). I didn't have to deal with CS but the process was very simple. In 2019, Kiplinger's Personal Finance magazine listed Ally Bank as the Best Internet Bank. It's the first time I've ever had a positive experience with a tier 1 support agent. Ally Financial P.O. Read our comparison chart below. Ally Bank's customer satisfaction is one of many areas where the online bank shines. That gives Ally Bank checking account customers access to 55,000 in-network ATMs. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. Ally is happy to take money, but NO CUSTOMER SERVICE. And will be closing the account shortly. Chat. Bank. While Ally offers a sound mobile app, Chime Bank is entirely app-based so its mobile app is most effective. Join our community, read the PF Wiki, and get on top of your finances! Standard transfers between Ally Bank and non-Ally Bank accounts, requested before 1 am ET Monday – Friday, will take 3 business days. Again, I'm glad you had a good experience, but I've been burned many times now. Anyone else getting online with them? However, as an online-only bank, Ally does not have any physical locations. First payment was late as i did not receive letter in time. Log In to send a secure message. Rude and unprofessional customer service. 8. Ally Bank is a full-service online bank offering competitive rates, low fees, no minimums and 24/7 customer service. Anyways, it turns out I had opened an account with them years ago and so my account was … Plus, Ally offers dedicated banking and credit card customer service teams available 24/7 … Ally Bank is a part of the Allpoint Network. Generally it will be. Completely agree. Articles on Ally Bank. Box 380901 Bloomington, MN 55438. It happened Saturday night when I was trying to link accounts between our Ally account to my wife's new fun money account at Simple (simple is going through a routing number/account numbers change). Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. For Ally Bank, however, it is apparently an opportunity to pour salt into the wounds. This morning marked the end of a long and frustrating saga involving Ally bank's Bill Pay feature. I said ma'am I understand that, but I submitted the payments and Ally still reported me as dilinquent. You can bank right from your couch in your pajamas. Sign in or enroll to access Ally Online for bank or invest products - accessible on desktop, tablet or mobile devices with your Username and Password. they never even picked up, but were sure to keep spamming me with "you are important to us" over and over until i wanted to kms. You’ll pay more fees on Ally’s deposit accounts. Press J to jump to the feed. I just opened two accounts with them on Monday (checking and savings). Ally Bank. They took the call and … Box 951 Horsham, PA … I mean it's entirely possible I just got lucky running into a great support agent, honestly I posted this because I felt bad that I didn't get to take the survey he told me about because he definitely deserved praise. Mike Morrone says. Ally Bank is a popular online bank among people seeking strong rates and robust customer service. Ally Bank r/ AllyBank. Account. Ease of Use - 9. I'll be closing my account as soon as my deposit posts. Master card had my card delivered in 2 days, as it was a master card debit card. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Posted by 7 days ago. Ally decided to hold my deposit for 5 days which would of been fine but when I called in to see if it was being release today (the 5th day) they tell me there holding it for another additional 5 days! Not only did he restore my access, but after it was restored he went above and beyond to help me update all my contact information. She said let me speak to my supervisor it should take 2 minutes. I agree, great customer service! This makes for a convenient one-stop-shop if you're an Ally Bank client or if you're interested in Ally Invest but don't want to DIY with a stock broker. Press question mark to learn the rest of the keyboard shortcuts. I wasn't thinking about the time, but it was 10:30pm at night on New Year's Eve and I called Ally customer support. General Bank Correspondence. Rising. That's when we received notice that the school had never … Since then, Ally Bank has established itself as one of the best online banks, with exceptional … Ron Brignole says. Ally Invest rolled out its Cash-Enhanced Managed Portfolio following its purchase of TradeKing Advisors. If you're hesitant about opening an online bank account because you like the personal service of having a local branch, Ally did an amazing job of replicating that today. My experience with them on the phone has been great every time. card. There are much better banks, with people that actually speak English as well. Although there's no tax-loss harvesting with this … I am certain the only things used in the creation of my account that could be used as the … … If nobody seems to know, I guess I will just have to call in. But is this popular online bank good for you? I am certain the only things used in the creation of my account that could be used as the username would be my email but that doesn’t work. How Ally Bank Works. … Am I supposed to have gotten my username and pw somewhere? Email Address It was nice to see that while a mistake was obviously made, they self corrected in a timely manner. I can tell you about a recent customer service experience. All of Ally’s accounts earns interest — even its checking account. I have been banking with them since 2011 and have never looked back. Asked to be transfered to USA. DO NOT USE THIS BANK!!!! Investment Options - 7. Schwab is by far the best EXCEPT they are always the last to get me my tax forms. How does it compare to CIT Bank? But that doesn't mean that Ally's history is ankle-deep: The financial institution has been around since 1919, starting as the financing division of General Motors, GMAC. Guess i will just have to wait in line at a branch, file paper statements or wait to your. Had a Bank unless you 're making a lot of cash transactions that you want to deposit Ally a... We mentioned, Ally Bank accounts, requested before 1 am ET Monday – Friday, take... That it is an opportunity to pour salt into the wounds is this popular online Bank offering competitive rates low! Good for you 've ever had a good experience, as well as the products and.... 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